Refund policy

Return & Refund Policy

Right of Withdrawal (EU Customers) If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party designated by you, receives the last item of your order.

How to exercise your right of withdrawal

Tell us clearly that you wish to withdraw by emailing support@hubitat-shop.eu or writing to Smartify Systems Ltd. at the address below. You can use the model form below, but it is optional. Please include your name and enough information for us to identify the purchase; an order number is helpful if available. You do not need to give a reason or obtain our permission. Sending your withdrawal notice before the withdrawal period expires is sufficient. You may also withdraw before delivery.

You can also submit a return or cancellation request through your customer account.

Returning your items

Send the goods back without undue delay and no later than 14 days after telling us that you withdraw. The deadline is met when you send the goods before those 14 days expire; they do not have to reach us within that period.

Return address:
Smartify Systems Ltd.
97 Aleksandrovska Street, Entrance 5, Ground Floor, Unit 28
7002 Ruse, Bulgaria
Telephone: +359 892 990 497
Email: support@hubitat-shop.eu

You do not need to wait for return approval or a return-authorisation number before sending the goods back after giving notice of withdrawal.

Pack the goods securely, including the accessories supplied with them. Use the original packaging if available, or suitable protective packaging. Keep proof of posting. An order reference inside the parcel helps us identify your return. Original packaging, tracking and an order reference are not conditions for exercising your statutory withdrawal right.

For faulty, damaged or incorrectly supplied goods, contact support@hubitat-shop.eu so that we can arrange the appropriate remedy and return instructions without charging costs that we must bear under your statutory rights.

You pay the direct return-postage cost when exercising your change-of-mind withdrawal right. This does not apply to costs we must bear when remedying faulty, damaged or incorrectly supplied goods under your statutory rights.

Condition of Returned Goods You may inspect the goods as you would in a shop. We may deduct only a loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Opening the packaging does not by itself remove your withdrawal right. These rights also apply to Unboxed products.

Refunds If you withdraw from your purchase, we will refund you without undue delay and within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever happens first.

For a full-order withdrawal, the refund includes the cost of our least expensive standard delivery option. Any additional amount paid for a more expensive delivery option is not refundable. We will use your original payment method unless you expressly agree otherwise, and we will not charge a refund fee.

Model withdrawal form

Complete and send this form only if you wish to withdraw from your purchase. You may instead send any clear statement of your decision to withdraw.

To: Smartify Systems Ltd., operator of hubitat-shop.eu
97 Aleksandrovska Street, Entrance 5, Ground Floor, Unit 28, 7002 Ruse, Bulgaria
Email: support@hubitat-shop.eu

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Goods: ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if submitted on paper: ____________________
Date: ____________________

(*) Delete as appropriate.

Order number, if available (optional): ____________________

You may email this form to support@hubitat-shop.eu or post it to the address above. The same address accepts returned goods. Sending goods back does not replace a clear notice that you wish to withdraw; you can include that notice with the parcel if it is sent within the withdrawal period.