Returns & Exchanges (30-Day Policy)

Our Commitment to You: We want you to be completely satisfied with your purchase. While EU law provides a maximum of 14 days for consumers to withdraw from a purchase, We extend this period to 30 calendar days from the date you received your item.

How to Initiate a Return:

1. Notification: Within the 30-day period, please notify us of your intent to return the product by sending an email Contact Page

2. Dispatch: Once we confirm receipt of your notification, you have 14 days to post the product to our returns address.

Refund & Shipping Costs:

• Refund Processing: We will process the full refund for the product and the original outgoing shipping costs (based on the cheapest delivery option available) within 14 days of receiving the goods.

• Condition of Returned Goods: The consumer is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the purchased goods. If the product is returned broken, with missing parts, or with significant damage, we reserve the right to charge a fee to cover the diminished value.

• Return Shipping Cost: The customer is responsible for the costs of returning the product to us.

Returns Address (EU-Compliant):

To ensure a smooth and traceable return, please ship the product to our European returns facility:

🚨 Crucial Warranty Notice:

Remember that buying from us provides you with a Full 2-Year European Warranty handled by us, locally within the EU. You will never be asked to ship your product overseas for warranty claims. (Eg. Hubitat hub).